COVID-19 Update
13/1/2021
My team and I would like to thank our clients for their patience, understanding and continued support during the last eleven months.
Following on from the latest lockdown update from the Welsh Minister we will remain open with our usual opening times for all pets needing essential treatment.
The current procedure for attending the practice will remain in place.
- Please notify us of your arrival by ringing the practice number or doorbell on the front door. We advise you come to your appointment with a mobile phone for the vet to talk to you to limit face to face contact.
- The nurse will come out to collect your pet from a 2metre distance and the vet will call you to discuss your pet’s symptoms whilst you stay in your car.
- She will then exam your pet and phone you to discuss her findings and dispense medications.
- For any payment’s reception will come out to you with a card machine or you are welcome to pay over the phone when you get home.
- If it is raining please wait in the car to save you and your pet getting wet.
Essential Treatment
This includes primary vaccinations for puppies, kittens and rabbits. Your pets first annual booster, If your pet is overdue their booster by up to three months, then we can also provide this. Currently, we are unable to offer 6month health checks and routine nail clips. For anything else please call the practice and we will be able to advise you accordingly.
We are still able to neuter cats and rabbits but for any dog neutering please call and speak to a vet first. All essential operations will go ahead as normal. For any medication, flea, wormer or food please call the practice as usual and your prescription will be ready within 24 hours.
Can I please remind you that our staff are following guidelines set by our governing body RCVS ( The royal College of Veterinary surgeons ) and the BVA ( British Veterinary Association ) , and whilst we understand your frustrations at not being able to come into the practice, we would ask you to respect the staff at all times. The team work incredibly hard on top of the additional cleaning protocols and these steps are needed to protect our clients and themselves in order to continue to provide your pets care.
Thanks again for your continued support.
#protectyourvet
COVID-19 Update
Please see our client guidelines below relating to the latest information from the Government & RCVS
What constitutes an emergency that needs immediate care?
If your pet displays any of the sign below please call us IMMEDIATELY on 01492 878581, and we will arrange to see them as soon as possible.
- Breathing difficulties
- Open wound injuries
- Trauma (e.g. car accidents)
- Male cats struggling in the litter tray to pass urine
- Rabbits neglecting food
- Swallowing hazards ie.toys/clothes
- Ingestion of poisonous/harmful substances
- Eye problems
- Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
- Swollen abdomen or retching (especially large dogs)
- Loss of thirst & appetite
- Struggling to give birth
- Seizuring/fitting
- Collapse
- Sudden onset of severe lameness
If you have any other concerns regarding your pet, please call us on 01492 878581 and we will arrange for you to have a telephone appointment (normal consultation charges will apply)
If you do need to attend the clinic following discussion over the telephone, please note the following protocols are in place to protect us and you:
Please ring us from the car park when you have arrived. A member of staff will then come to the door to greet you. Please maintain social distancing and do not enter the building unless directed by a member of staff.
If we are seeing your pet, a member of staff will collect them from you (in case of dogs, we will swap your lead for one of ours) and examine them in the practice while you wait outside. Again, this is to protect both our clients and staff.
If you still have questions that weren’t covered above please call the practice on 01492 878581